Bad Credit Services

Vignette Creates Division To Help Healthcare Providers And Insurance Carriers Drive Operational Efficiency

Formation of Dedicated Team Enables Vignette to Productize More Than a Decade of Process Automation Experience to Drive Faster Results for Organizations

AUSTIN, Texas (May 17, 2005) Vignette Corp. today unveiled a dedicated business unit designed to address the specific information management and delivery challenges of the healthcare and insurance industries. Combining the 15-plus years of experience acquired through TOWER Technology with Vignettes heritage strength in helping organizations exploit the potential of the Web, Vignette is uniquely positioned as a single vendor bringing together once-disparate technologies key in driving efficiencies for the healthcare and insurance businesses.
The new business unit packages technology, expertise and best practices from hundreds of prior client projects into prescriptive solutions designed to address common business challenges in these markets. As a result, clients are able to quickly realize results from their investments, and capitalize on Vignettes experience in more than 2,000 client engagements.

When we look at the numerous successful projects Vignette has done for some very demanding clients, its clear that other healthcare providers and insurers can benefit greatly from the wealth of experience weve accumulated. There is clear customer value in working with Vignette on projects involving information management, processing and delivery, and only Vignette can seamlessly combine technologies such as imaging, workflow, document management, enterprise integration and a portal framework for information delivery, said Bruce Milne, vice president and general manager of Insurance and Healthcare Solutions at Vignette. Case management - the combination of these technologies to automate outdated paper-based processed - is rapidly becoming a mission critical capability for healthcare providers and insurance companies. Having the right technology framework in place enables these businesses to reduce handling costs, shorten cycle times, increase customer service and comply with regulatory mandates such as HIPAA and Gramm-Leach Bliley. Vignette is an integral and key part of that technology framework.

Healthcare - Managing the Complete Patient Record

Vignette solutions for healthcare help providers reduce the paper glut associated with patient charts, while helping them become HIPAA compliant in the management of patient information. Many healthcare providers have already deployed Electronic Medical Records (EMR) systems to provide faster access to critical patient information, but while EMR systems handle structured data very well, they typically have problems with unstructured data, such as prescriptions, referrals, transcriptions, email and digital photos. Vignettes ProFiciency Patient solution combines a secure and scalable infrastructure for capturing and storing unstructured objects that are part of the patient record with modular components for tight integration into EMR systems such as Epic. Vignette solutions enable providers to generate efficiencies by digitizing and automating paper-based back office processes such as chart pulls, while at the same time extending significant new capabilities for patient self-service, care provider collaboration and secure cross-facility information sharing. Vignette ProFiciency Patient combines an integrated suite of information management and delivery products with Vignettes experience in healthcare, exceptional integration with existing systems, and extensive features for security and auditing to ensure that only authorized users are able to access appropriate levels of sensitive patient information.

Vignette customer Geisinger relies on Vignette to help it address its HIPAA mandate. Geisinger was in a position to easily conform to HIPAA guidelines thanks to the strength of auditing and logging in the Vignette solution, said Geisinger Health System Associate Vice President of Information Technology Dave Macko. For any function we complete, an immutable audit trail is created and stored in the system. Another key benefit is secure, simple access by authorized caregivers to these patient files, records and images.

For patients, the effect is profound. Their histories, test results, and payments are instantly available from the Danville campus to any of the 50 Geisinger healthcare facilities. If an orthopedist sets a patients fractured arm away from a home clinic, the local facility can view the clinical images, patient records, and billing information with a few keystrokes, the same day or six weeks later when the time comes to have the cast removed. Similarly, a patient can receive invoice copies or make payments at any facility. As backfiles continue to grow, physicians have immediate access to generations of medical records, enabling them to track congenital conditions and genetic propensities, for instance.

Insurance - Continuous Process Improvement

In the insurance market, whether focusing on the areas of Property and Casualty, Life or Group Health, claims and underwriting continue to be inflexible, cumbersome business processes that are heavily dependent on paper. The Vignette ProFiciency Claims and Underwriting solutions are designed to allow insurers to automate the documents and workflows associated with these mission-critical business processes. Vignettes unique, configurable case management system offers a pre-defined library of standard integrations, workflow steps and screens that allow claims, underwriting and actuarial departments to continuously improve and refine their processes. The net result is that insurers become more responsive to claimants and healthcare providers, and to changes in business processes.

Vignette has extensive experience and background in enabling both the front office Web applications and back-office business workflows for insurers of all kinds, including property & casualty, life and group health insurers, re-insurers, and workers compensation plans. Vignette has enabled a range of applications from life advice modules on public Web sites, to policyholder self-service notice of loss applications, to imaging and workflow for claims automation. Vignettes insurance solutions are architected to handle extreme volumes of case processing without performance degradation, a critical requirement for information-based businesses. The benefits of automating these processes are irrefutable.

We took an inventory of how much paper we had in the system, and it was more than 1.7 million pages for the personal lines department alone. If we were to stack that up, it would actually be taller than the Washington Monument. That's a staggering amount of paperand now it doesn't exist. After all that paper gets translated to electronic format, it can be routed throughout the organization electronically, says Chris Zwygart, project manager at West Bend Mutual Insurance. The biggest benefit of this is that more than one person can work on a claim at the same time.

Vignette solutions for insurance are uniquely integrated with the Web to enable customer self-service initiatives such as online account management, online loan or mortgage applications, submission of first notice of loss and claims status requests. Further, Vignettes solutions are designed specifically to facilitate distributed shared-queue processing of cases initiated manually, or through inbound emails to corporate mailboxes, Web forms, or faxes received by fax gateways. Automated workflows can be configured to accommodate manual steps such as pending cases for supporting documentation, and can automatically rendezvous incoming communications or documents with existing cases.

Vignette also provides complete integration to the systems on which insurance companies run, including CRM, ERP, 3270 mainframe applications, policyholder records systems, legacy document management systems, databases and others. Only Vignette allows organizations to integrate key case management processes with such a wide array of online and offline resources.

Vignette ProFiciency solutions for healthcare and insurance provide the elements required for organizations to successfully migrate to electronic case management and processing, including the following:


* Imaging and capture,
* Customizable workflows and visual editors,
* Integrated document and correspondence management,
* Reporting and computer output to laser disk (COLD).
* Virtual case files and distributed work queues, and
* Secure and compliant retention management with disposition.


More information on Vignettes case management solutions for healthcare and insurance companies can be found at http://www.vignette.com/casemanagement, or by calling (888) 608-9900

About Vignette
Vignettes software and expertise help organizations harness the power of information and the Web for measurable improvements in business efficiency. As the efficiency experts, Vignette (Nasdaq: VIGN) helps organizations increase productivity, reduce costs, improve user experiences and manage risk. Vignettes intranet, extranet and Internet solutions incorporate portal, integration, enterprise content management and collaboration capabilities that can rapidly deliver unique advantages through an open, scalable and adaptable architecture that integrates with legacy systems. Vignette is headquartered in Austin, Texas, with local operations worldwide. Visit http://www.vignette.com to see how Vignette customers achieve measurable improvements in business efficiency and to find out why more companies prefer Vignette.

FORWARD-LOOKING STATEMENTS
This release may contain forward-looking statements, which are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. All forward-looking statements included in this document are based upon information available to Vignette as of the date hereof, and Vignette assumes no obligation to update any such forward-looking statement.

Vignette, the V Logo, e:fficiency and e:fficiency experts are trademarks or registered trademarks of Vignette Corp. in the United States and other countries.
All other names are the trademarks or registered trademarks of their respective companies.

[ Comment, Edit or Article Submission ]